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Your Wells Fargo Online Session Is No Longer Active Please Sign on Again

Overview

Web Connect is a connexion method in which the transaction download is initiated past visiting the financial institution's website and downloading the file containing the transaction information (known as a QFX file) straight from there.

This is different from Express Web Connect, in which Quicken connects to the financial institution'south website and downloads the transactions for you. For more information on the different connectedness methods in Quicken, see Connection Types in Quicken for Windows.

Of import: Web Connect files crave admission to online services in order to validate the file and the transactions for security purposes. If your subscription has expired, or you are using an unsupported version of Quicken, yous cannot download a Web Connect file. For the listing of supported Quicken products,click here.

If you demand steps to activate a Web Connect account, click here.  If y'all're having problem using Web Connect in Quicken, check the following items before taking other troubleshooting steps:

First, verify a few things:

  • That your banking company supports a Quicken Web Connect download. If the financial institution no longer supports Web Connect in Quicken, the file cannot be authorized when importing.
  • That y'all are downloading a Quicken Financial Commutation (QFX) format file.

Notation: Only a QFX file will let you to download transactions from checking, savings, credit card, brokerage or retirement accounts; QIF files will not work with Web Connect in Quicken.

Locate the correct file to download

While the steps to download a Spider web Connect file (QFX) are fairly simple, navigating through the financial institution's website to locate the file tin be difficult. Hither are some tips:

  1. After signing into the financial institution's website, expect for a link titled Download or Export. The exact wording may vary.
    • In some cases, the link will instead be a clickable symbol for downloading. See the examples below:

Web Connect Troubleshooting

  • Sometimes the Download push or link will only appear if you are viewing an account (vs. the main list of accounts or account overview).
  1. Once you lot take navigated to the download page, most banks will have settings you volition need to configure before starting the download. Like to the sample below. Make sure to select the Quicken format and adjust for the dates you want to download.

Web Connect Troubleshooting

  • Sometimes, depending on the spider web browser being used and the settings, the Web Connect file has downloaded but isn't automatically opening in Quicken. There may be an icon or button that needs to exist clicked start to continue the process, such every bit the ones below:

Web Connect Troubleshooting

Windows Troubleshooting

If the file downloads but then doesn't open in Quicken

You may demand to find the QFX file on your computer and open it for it to load the transactions in Quicken. The default download location for QFX files is the Downloads folder.

  • In Windows 10, the Downloads folder can be accessed by right-clicking the Start card and selecting the File Explorer. In the File Explorer, select the Downloads folder in the left panel. The file will have the .qfx extension. Select the 1 that matches the appointment and time you completed the download from the bank's website.

Web Connect Troubleshooting

  • You lot tin besides import the QFX file from within the program. In Quicken, get to File > File Import > Web Connect (.QFX) File.... Select theDownloads binder in the left panel. The file volition accept the .qfx extension. Select the 1 that matches the date and fourth dimension you lot completed the download from the banking concern's website.

Web Connect Troubleshooting

Be certain the QFX file association is correct

Windows uses file associations to identify which plan should handle a blazon of file. If your file association is wrong or damaged, yous might not be able to consummate a Web Connect online banking session.

To reset file associations:

  1. Click theStart push and select theControl Panel. In Windows x, the Control Panel is located in theWindows System folder in theStart menu.
  2. Select Programs > Default Programs > Associate a file type or protocol with a program.
  3. Ringlet down the list of file types and click on QFX.
  4. Select Change Program.
  5. Select Quicken (or QuickenWindow), and then click OK.
  6. Endeavour to download transactions with Web Connect over again.

If you are seeing an OL-221 error

This error may be caused by your organization appointment and fourth dimension settings.

To suit these settings in Windows:

  1. Click the Startbutton, and and then clickControl Panel. In Windows 10, theControl Console is located in theWindows System folder in theShowtime menu.
  2. ClickClock, Language, and Regional, and then clickAppointment and Time.
  3. ClickModifyDate and Time to set up the correct time and date settings.

If y'all are still receiving this error afterward adjusting the date and time settings, this could indicate an outcome with the QFX file itself. You will need to contact your bank to resolve this issue.

Mac Troubleshooting

If the file downloads but and then doesn't open up in Quicken

You may need to find the QFX file on your computer and open up information technology for it to load the transactions in Quicken. The default download location for QFX files is the Downloads folder.

  • In macOS,the Downloads folder can be accessed through Finder. In Finder, select theDownloads folder in the left panel. The file volition have the .qfx extension. Select the one that matches the date and fourth dimension you completed the download from the banking concern's website.

Web Connect Troubleshooting

  • You can also import the QFX file from within the program. In Quicken, go to File > Import > Banking company or Brokerage File (OFX, QFX).... Select theDownloads binder in the left panel. The file will have the .qfx extension. Select the 1 that matches the date and fourth dimension you lot completed the download from the bank'due south website.

Web Connect Troubleshooting

Boosted Troubleshooting

If the downloaded QFX file is empty (no new transactions, 0KB file size, duplicate or missing transactions), this is an issue that can simply be addressed by your fiscal institution as they are the ones providing the file.

If you are seeing an EWC-DC Mismatch bulletin, yous tin can find more than data here.

If the upshot persists

If the steps to a higher place practise not resolve the issue, please contact Quicken Back up.

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Source: https://www.quicken.com/support/web-connect-troubleshooting

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